Shipping policy
SHIPPING POLICY FOR US OVER EVERYTHING
Last Updated: November 17, 2025
Overview
Thank you for shopping with Us Over Everything! We're a small, independently run brand, and every order is carefully processed and shipped by hand. This policy explains everything you need to know about shipping.
Where We Ship
- We currently ship within the United States
- All orders ship from our facility in Spokane, Washington
Processing Time
- Orders are typically processed and shipped within 3-5 business days (Monday-Friday, excluding holidays)
- During high-volume periods such as sales, new product launches, or holidays, processing may take up to 7 business days
- You'll receive a confirmation email with tracking information as soon as your order ships
- If you need your order by a specific date, please contact us before ordering to confirm availability
Shipping Methods & Delivery Times
We offer the following shipping options at checkout:
- Standard Shipping: 5-7 business days after processing
- Expedited Shipping: 2-3 business days after processing
- Express Shipping: 1-2 business days after processing
Note: Delivery times are estimates and begin AFTER your order has been processed and shipped. Processing time (3-5 business days) is in addition to shipping time. Weekends and holidays are not included in processing or transit times.
Example Timeline:
- Order placed Monday → Processed by Friday → Standard shipping delivers the following week
Shipping Costs
- Shipping costs are calculated at checkout based on your location, package weight, and selected shipping method
- We use USPS, UPS, and DHL for all shipments
- Free shipping promotions will be clearly displayed on our website when available
Order Tracking
- Once your order ships, you'll automatically receive a shipping confirmation email with a tracking number
- You can track your package in real-time using the tracking link provided in your email
- Tracking information typically updates within 24 hours of your shipping confirmation
- You can also view tracking information by logging into your account on our website
Delivery Issues
Lost or Stolen Packages:
- If your tracking shows the package was delivered but you haven't received it, please check with neighbors, building management, or any alternate delivery locations (porch, mailbox, etc.)
- Contact us at Contact@uoecommunity.com within 48 hours if you believe your package is lost or stolen
- We'll work directly with the carrier to file a claim and resolve the issue
Damaged Packages:
- All products are carefully packaged before shipping to ensure they arrive in perfect condition
- Once your package is handed to the shipping carrier, we are not responsible for any damage that occurs during transit
- If your package arrives damaged, please take photos of both the packaging and the product before opening
- Contact us at Contact@uoecommunity.com within 48 hours with photos, and we will assist you in filing a claim with the carrier
- While we cannot guarantee replacements or refunds for carrier-caused damage, we will do our best to help resolve the situation
Incorrect Address:
- Please double-check your shipping address before completing your order
- We cannot be held responsible for orders shipped to incorrect addresses provided by the customer
- If you need to update your address, contact us immediately after placing your order - we may be able to make changes if the order hasn't been processed yet
Delivery Delays:
- While rare, delays can occur due to weather, carrier issues, or other circumstances beyond our control
- We are not responsible for shipping delays caused by the carrier
- If your package is significantly delayed, please contact us and we'll help track it down
International Shipping
- We currently do not offer international shipping
- We hope to expand internationally in the future
Questions?
We're here to help! If you have any questions about your order or shipping, please reach out:
Email: Contact@uoecommunity.com
Phone: (509) 368-0135
Business Hours: Monday-Friday, 9 AM - 5 PM PST
Address: 945 East 37th Avenue, Spokane, WA 99203